How To Download the Logs From Your Z-Box Hub
When troubleshooting your Z-Box Hub, our support team may ask you to send us your system logs for review to help diagnose an issue. Here are the instructions for accessing and downloading the logs from your Z-Box Hub. Please note that the logs are encrypted and cannot be opened by the end user; they are for developer…
How To Program Scene Controllers And Remote Controls From the Device Menu On the Z-Box Hub
The Z-Box Hub provides multiple ways to create a scene. You can follow the standard block scene creation flow , or you can even program the scene straight from the remote control device menu for a simplified and faster approach. Check out the easy step-by-step guide below! You'll need to ensure that you're logged i…
How To Configure Favorites In The Z-Box Mobile App
The Z-Box Hub mobile app allows you to choose your favorite device categories, rooms, and scenes and manage them from a single dashboard. You can choose the order devices are displayed in either manually or automatically via Smart Suggestions. Smart Suggestions will choose the devices that you use most often and set …
JSON File Templates for Zooz Device Firmware Updates
All new products released after March of 2025 will not need templates to show new parameters. These devices were not integrated with Z-Box and as such, have never had a template created. We have updated the Configuration Command Class in the device firmware itself for these devices, so they will automatically provi…
How to Manage Alarm Zones in the Z-Box Mobile App
While you will need to create your alarm zones and set any entry and exit delays via the Web UI , you can still arm and disarm individual zones as well as the whole house via the Z-Box mobile app. Check out the simple steps below! Alarm functionality in the mobile apps is limited to: * Arming/disarming individu…
How To Change Climate Zone Modes In The Z-Box Mobile App
You can create Climate Zones, thermostat schedules, and scenes to better manage temperature and air quality in the WEB UI of your Z-Box Hub ( click here to learn more). But the mobile app allows you to quickly change the temperature on demand and turn the thermostat off if needed. Here is how to access and change t…
Z-Box Firmware Release Notes
Here is a full list of the Z-Box firmware release notes, including all enhancements, bug fixes, and changes. Learn more about updating the firmware on your Z-Box Hub here . Firmware 5.192.6 What's new: Access * Fixed error when deleting users. Devices * The "Save to Event Panel" checkbox has been corrected …
Z-Box Support
We're here to help if you run into any issues with your Z-Box Hub. You'll always hear from a Z-Wave expert within 24 hours, 7 days a week. Here are some resources to help you navigate the Z-Box support portal: KNOWLEDGE BASE Find the answer you need yourself and browse helpful tutorials in the growing Z-Box libra…
How to Update Firmware on your Z-Box Hub
Ready to update the firmware on your Z-Box hub? Unlike other popular smart home platforms, Z-Box updates are not applied automatically and can be initiated by the end user whenever it is convenient. A change log is provided with the update so you can review all changes and updates and decide if the update works for y…
How To Access Advanced Device Settings On Your Z-Box Hub
Most Z-Wave manufacturers include a list of parameters that you can input or change to customize how the device responds to commands. The settings for your devices can be adjusted using the Z-Box web interface. HOW TO ACCESS ADVANCED SETTINGS FROM THE WEB UI: 1. From the sidebar navigation menu of the Z-Box web…
