Creating full system backups is the most effective protection against the loss of configuration data in the event of problems or inadvertent changes. 

You can create the backups on our cloud or locally on the hub. Please be aware that there is a restricted amount of storage capacity available for backups. You can retain a maximum of 3 backups locally and store up to 10 MB of backups on our cloud service. Should you require additional storage, you can download and archive them on your computer.

We strongly advise you to create backups on a regular basis!
 

CREATING CLOUD BACKUPS

 

Cloud backups require Remote Access on the hub to be enabled. Please refer to the Enable Remote Access article to learn how to enable remote access.

 

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings.

 

 

2. Next, go to the Backups menu.

 

 

3. Click on Create backup under Cloud Backup option.

 

 

4. Enter a description for the backup you are creating and click on Create backup to start the process. 

 

 

5. Wait for the process to complete. Once the backup is created and uploaded to the cloud, you will be redirected back to the Backup page and the new backup will be added to the backup list with the cloud icon.

 

 

 

CREATING LOCAL BACKUPS

 

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings.

 

 

2. Next, go to the Backups menu.

 

 

3. Click on Create backup under Local Backup option.

 

 

4. Enter a description for the backup you are creating and click on Create backup to start the process.

 

 

5. Wait for the process to complete. Once the backup is created and uploaded to the cloud, you will be redirected back to the Backup page and the new backup will be added to the backup list with the local icon.

 

 

 

 

DOWNLOADING LOCAL BACKUPS ON YOUR COMPUTER 

Remember, only a maximum of 3 local backups can be stored on the system. Due to this restriction, at times you might want to save your existing local backups to your computer to make space for new backups. 

 

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings.

 

 

2. Next, go to the Backups menu.

 

 

3. Click Download next to the local backup you want to save to your computer. The selected file containing local backup will be saved to your computer.

 

 

RESTORING FROM THE CLOUD OR LOCAL BACKUPS

Cloud backups require Remote Access on the hub to be enabled. Please refer to the Enable Remote Access article to learn how to enable remote access.

Please note, that once the backup is restored, the hub will reboot to complete the process. 

 

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings.

 

 

2. Next, go to the Backups menu.

 

 

3. Click Restore next to the cloud backup you want to Restore.
If the backup was created using the same firmware version as the current firmware version on the hub, you will see the Restore button with no drop down menu. Click Restore and follow the prompts on the screen. 

 

 

If the backup was created using a different firmware version than  the current firmware version  on the hub, you will have to select additional options for the Restore. 

• Select Restore & Convert if backup created on earlier software version will be restored on the current version
• Select Restore With Version - backup created on earlier software version will be restored with that version

 

 

4. You will be asked to confirm that you want to proceed. Click Yes to restore the backup.

 

 

5. Wait for the process to end (interface will be unavailable while restoring backup). Once completed, your hub will reboot. Once the hub is back online you might have to refresh the page.

 

 

RESTORING FROM THE BACKUP FILE ON YOUR COMPUTER

 

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings.

 

 

2. Next, go to the Backups menu.

 

 

3. Click Upload backup and select the backup file from your local computer. You will receive a Backup Uploaded message. Next click Restore next to the newly uploaded file and follow the standard restore process.

 

 

 

DELETING BACKUP FROM THE CLOUD OR HUB

 

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings.

 

 

 

2. Next, go to the Backups menu.

 

 

3. Click the Trash icon next to the backup you want to delete.

 

 

4. Click Delete to confirm your selection. The deleted backup will be removed from your backup’s list. 

 

 

 

Please reach out to us with any questions!