As the account owner, you decide who gets access to your smart home system for both local and remote access. Here are the instructions for adding another user to your remote access account. Multiple steps are involved in the process to protect your privacy and keep the system secure. Make sure that you have already created credentials for remote access to your hub before you proceed.

1. Go to the Z-Box Remote Access Portal and sign into your remote account with dedicated login and password.

 

 

 

2. Click on the arrow next to the hub to which you want to add an additional user.

 

 

 

3. Click the Add User button.

 

 

 

4. Enter the user’s email address and click Add to send an invite to the user.

 

 

5. You will see the pending user invitation on the hub’s page.

 

 

6. To accept the hub’s access invitation, the new user will need to check their inbox for an invite email from the [email protected] address. Once the user receives the email, they need to click the blue Accept button in the message to finalize the process. To reject the invitation, the user will need to click the grey Reject button. The invitation expires automatically after 7 days.

 

 

 

7. Once accepted, the user will be redirected to either log in to their remote account or create a new account. If this is the first remote access account for that user, the user will have to click on Register your account in the left part of the screen.

 

 

 

8. The user will need to fill out all of the required fields, check all of the agreement boxes, and then click the blue Sign up button to create their account.

 

 

 

9. Before the user can log in, they will need to verify their e-mail address by clicking the link in the Welcome to ID verification message sent to the e-mail address used to sign up.

 

 

 

10. One last step is to accept the Terms of service and set up a password to access the account.

 

 

11. Once all that is complete, the status of the invitation will change to Accepted and the user will be able to access the account remotely.

 

 

 

 

HOW TO REMOVE A USER FROM REMOTE ACCESS

 

If you would like to remove access for a user previously added to your account, please follow these steps:

 

1. Go to the Z-Box Remote Access Portal and sign into your remote account with dedicated login and password.

 

 

 

2. Click on the arrow next to the hub to which you want to add an additional user.

 

 

 

3. Click on the trash bin icon next to the user you want to remove remote access for and confirm you want to disable the access by clicking OK.

 

  

 

 

4. The user will lose the ability to log into the remote access account for your hub and they will be removed from the authorized users’ list.